At Eziwave, we aim to provide high-quality SEO and marketing services with transparency and professionalism. This Refund and Return Policy explains the circumstances under which refunds, cancellations, or service adjustments may apply. By purchasing or using our services, you agree to this policy.

1. General Policy Overview

Due to the nature of digital marketing and SEO services, all sales are considered final unless otherwise stated in writing. Our services involve time, strategy, planning, research, and execution that cannot be reversed once initiated.

Refunds are evaluated on a case-by-case basis and are subject to the conditions outlined below.

2. Non-Refundable Services

The following are non-refundable under all circumstances:

• SEO services (including audits, optimization, and reporting)

• Local SEO services

• Technical SEO & website optimization

• PPC advertising setup and management

• Social media marketing services

• Strategy development and consulting

• Setup fees and onboarding fees

• Work already completed or in progress

Once work has started, refunds will not be issued.

3. No Guarantee of Results

Eziwave does not guarantee:

• Search engine rankings

• Traffic levels

• Leads, conversions, or sales

• Advertising performance or ROI

Refunds will not be issued based on dissatisfaction with results, as outcomes depend on factors outside our control, including market competition, platform algorithms, and client cooperation.

4. Monthly Subscription Services

For monthly or recurring services:

• Clients may cancel future billing with written notice

• Cancellation requests must be submitted before the next billing cycle

• Payments already made for the current billing period are non-refundable

• Services will continue until the end of the paid billing period

No partial refunds are issued for unused days within a billing cycle.

5. Project-Based Services

For one-time or project-based services:

• Payments are non-refundable once the project has begun

• If a project is canceled before work starts, a partial refund may be considered, excluding administrative or setup costs

• If work has started, no refunds will be provided

Project timelines and deliverables are outlined in written agreements or proposals.

6. Advertising Spend & Third-Party Costs

• Advertising budgets paid to third-party platforms (e.g., Google, social platforms) are non-refundable

• Eziwave is not responsible for refunds related to third-party services, tools, or platforms

• Platform fees, transaction fees, and media spend are handled directly by third-party providers

7. Delays and Client Responsibilities

Refunds will not be issued for delays caused by:

• Failure to provide required access, content, or approvals

• Incomplete or inaccurate information

• Delayed communication from the client

Such delays may affect timelines and performance but do not qualify for refunds.

8. Exceptional Circumstances

In rare cases, a partial refund or service credit may be considered if:

• Services were not delivered as agreed due to internal error

• The issue is reported promptly in writing

• No substantial work has been completed

Approval of exceptions is at the sole discretion of Eziwave .

9. Service Modifications Instead of Refunds

Where appropriate, we may offer:

• Service adjustments

• Campaign revisions

• Strategy refinements

• Service credits toward future work

These alternatives are offered instead of monetary refunds whenever possible.

10. Chargebacks and Disputes

Clients are encouraged to contact us directly before initiating chargebacks or payment disputes.

Unauthorized chargebacks may result in:

• Immediate service suspension

• Account termination

• Legal recovery actions for outstanding balances

We reserve the right to dispute chargebacks with supporting documentation.

11. Refund Processing

If a refund is approved:

• It will be processed using the original payment method

• Processing time may vary depending on payment provider

• Transaction or processing fees may be deducted

Approved refunds do not include taxes or third-party fees.

12. Policy Changes

Eziwave reserves the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For questions regarding refunds, cancellations, or this policy, please contact us:

Company name: SHARIFUL LLC

📧 Email: hello@eziwave.com
🌐 Website: https://eziwave.com

✅ Final Note

This Refund and Return Policy ensures fairness, transparency, and clarity for both Eziwave and its clients, helping establish clear expectations and professional working relationships.